FAQ

Here you will find answers to frequently asked questions.

How can I return my order?

You can return unused items supplied by us within 30 days.

Unfortunately, we no longer offer free return labels. Please return the items to this address:

M4U Fashion GmbH
 1st floor of the old office complex
Franz-Joseph-Str. 11
80801 Munich, Germany

Please do not send us packages with postage due, as these will be returned to the sender. Please also return any items you received from one of our partner shops to the partner shop .
You can find information about who is shipping the item in the item description. Further information can also be found in our cancellation policy.


How are items from partner shops shipped?

Partner items will be sent to you directly by our partners.

Once your package has been shipped, you will receive a confirmation email with a tracking link. You can use this link to find out the exact delivery date as soon as it has been determined by the delivery service.

If you order multiple items from Noodosz and our partners, they will be shipped in separate packages. Please return any items received from a partner shop to that partner shop.
You can find information about who is shipping the item and the return policy in the item description. Further information can also be found in the cancellation policy section.

You will receive your refund within 14 days of handing the return over to the shipping company. Please keep the shipping company's return receipt until you have received your refund.

What do I do if an item is defective?

You can return defective items to us free of charge. We will provide you with a DHL return label, which you can easily request by email at info@noodosz.com .

What if I order from a non-European country?

For deliveries to countries outside the European Union, customs duties or import fees may apply once the shipment reaches your country. These fees are your responsibility; we have no control over them and cannot predict their amount. Customs regulations vary considerably from country to country. For more detailed information, please contact your local customs office.

What can I do if I received an item I didn't order?

We're sorry we sent you an item you didn't order. Please return the item free of charge. We'll provide you with a DHL return label, which you can easily request by email at info@noodosz.com .

If you still want the original item, simply place a new order. If you have already paid for the item, you will receive a refund within 14 days of handing the return over to the shipping company.

Where is my package?

To track the delivery status of your package, simply click on the tracking link that you will find in your confirmation email after your package has been shipped.

What can I do if the tracking link is not yet active?

  • Please be patient. The tracking link will only be active once your package has been received by the delivery service.

What happens if the tracking link doesn't update?

  • Please note that the tracking link is not updated daily. However, if the tracking link has not been updated within 5-6 business days, please contact our customer service.

I received a notification that the package has been delivered, but I haven't received it. What should I do?

  • Please check if the package was left with a neighbor. If this is not the case and the package has not been delivered to you within one week of dispatch, please contact our customer service using one of the contact methods listed below.

Why is my order split into multiple packages?

To ensure you receive your items quickly, we may ship some items before the others are ready for dispatch.

How long is the delivery time?

Items that are immediately available are usually delivered within 2-3 working days.

How can I be sure that I placed my order correctly?

If you would like to check whether your order was placed correctly, you can see this in the order confirmation we sent you by email.

You can also find your orders in your customer account under the "Orders" section.

Can I change my delivery address after placing my order?

We ask for your understanding that it is not possible to change the delivery address after placing your order. Orders are processed immediately, and therefore we unfortunately cannot guarantee a change. If the specified delivery address cannot be found or your shipment cannot be delivered, it will be returned to us. Once the shipment has been returned and inspected, the refund will be issued via the payment method you selected.

Product safety

Any upcoming recall notice or safety warning will be published here. Contact information for product safety can be found here.